Count tickets with unread replies

GET

/tickets/unread-count

curl --request GET \
  --url https://api.nsin.cloud/tickets/unread-count \
  --header 'Authorization: Bearer <token>'

• Production

Counts tickets, not messages: your open tickets whose newest message is from staff and whose id is above the last-read message id recorded for you. A thread with five unread staff replies therefore counts once, a thread where you replied last never counts, and a closed ticket never counts even when its final staff reply was never read. The only thing that marks a ticket read is GET /tickets/{id}, which records the thread’s highest message id; there is no separate mark-read call, and listing tickets computes is_unread per row without marking anything. The scope is the ticket owner’s account, so a key sees exactly the tickets its owner opened — nothing here is per domain, and support’s own unread counter is a different endpoint.

Authorizations

• bearerAuth
• apiKeyAuth

Responses

200

Unread count.

Media type application/json

object

count

integer

Example ^generated

{
  "count": 1
}

401

Missing, malformed, revoked or expired API key, or a key whose owning user row is gone. A key whose owning account has merely been deactivated is not this: that is 403 with code: account_suspended, because the credential itself is intact and re-issuing it changes nothing.

Media type application/json

The error shape used by every endpoint. error is always present. code is present only on the failures that have one — do not require it, and do not parse error to recover it.

object

error

required

Human-readable description of what went wrong.

string

code

Stable machine-readable reason. Present on some failures only; the wording of error may change, this will not.

• account_suspended — 403. The account behind the credential has been switched off, by an admin or by its provider. Every authenticated route answers this, so treat it as terminal rather than retrying.
• domain_disabled — 409, not 403. You have every right to the operation; the domain is simply switched off and is not being served, so its configuration cannot change. It stays readable, and writes work again once it is enabled.
• managed_by_reseller — 403. The account is a reseller’s client and this surface belongs to its provider. See If your account is managed by a reseller.
• invite_email_mismatch — 403 from POST /invites/{token}/accept. The invitation was addressed to a different email; the body also carries invited_email, masked.

A panel session — not an API key — can additionally see session_check_failed on a 503, which means the session could not be verified, not that it is invalid. Retry it; do not discard the token.

string

Examples

Example invalidKey

{
  "error": "invalid API key"
}

429

The key exceeded its request budget (300 requests per minute by default).

Media type application/json

The error shape used by every endpoint. error is always present. code is present only on the failures that have one — do not require it, and do not parse error to recover it.

object

error

required

Human-readable description of what went wrong.

string

code

Stable machine-readable reason. Present on some failures only; the wording of error may change, this will not.

• account_suspended — 403. The account behind the credential has been switched off, by an admin or by its provider. Every authenticated route answers this, so treat it as terminal rather than retrying.
• domain_disabled — 409, not 403. You have every right to the operation; the domain is simply switched off and is not being served, so its configuration cannot change. It stays readable, and writes work again once it is enabled.
• managed_by_reseller — 403. The account is a reseller’s client and this surface belongs to its provider. See If your account is managed by a reseller.
• invite_email_mismatch — 403 from POST /invites/{token}/accept. The invitation was addressed to a different email; the body also carries invited_email, masked.

A panel session — not an API key — can additionally see session_check_failed on a 503, which means the session could not be verified, not that it is invalid. Retry it; do not discard the token.

string

Examples

Example limited

{
  "error": "rate limit exceeded"
}